‍ABOUT

MusicSpace delivers transformative music therapy across Bristol, working in schools, healthcare settings, community groups, and 1:1 sessions. Their work uses creativity to support mental health, improve access, and bring joy to children and adults facing adversity.

THE CHALLENGE

As MusicSpace expanded their reach, managing sessions, participants, outcomes, and logistics became increasingly complex:

• Multiple contexts and care settings, each with unique needs
• Reliance on spreadsheets and manual forms to track attendance and session notes
• Hard to measure outcomes like wellbeing changes over time
• Reporting to schools, NHS trusts, and commissioners became time-consuming and inconsistent

They needed a unified, flexible digital solution that could manage clients, sessions, notes, and outcomes—while respecting privacy and safeguarding requirements.

THE SOLUTION

Makerble Workflow brought MusicSpace’s programs into one integrated platform tailored to their needs:

• Centralized Client CRM: Therapists track each participant’s profile, sessions, history, and outcomes in one place
• Custom Project Workflows: Whether in a classroom, clinic, or community hub, each setting has its own workflow—complete with forms, bespoke fields, session statuses, and reminders
• Attendance & Session Notes: Therapists use Makerble’s custom attendance forms to log in-session observations, outcome ratings, narrative notes, and file uploads—keeping individual records secure while capturing group-level insights
• Outcome Tracking: Clients’ progression on therapeutic goals (like wellbeing, social engagement, or confidence) is monitored through surveys and rating scales, viewable individually or in aggregate
• Automated Communications: Custom reminders ensure participants and staff stay connected and know what’s next, whether it’s an upcoming session or follow-up activity

THE IMPACT

Makerble has helped MusicSpace go from fragmented admin to coordinated, outcome-focused care:

• Administrative Efficiency: Scheduling, session logging, and communications are now streamlined—freeing therapists to focus on the work
• Better Outcome Evidence: Structured data across time shows how therapy affects wellbeing—helping schools and healthcare partners see real change
• Safer, More Compliant Practice: All session notes and participant data are tracked securely, with appropriate levels of access and privacy maintained
• Professional Growth & Insight: Teams can run reports, spot trends, and use insight to inform practice, commission development, and get buy-in from stakeholders

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